Sub-processors
The companies that help us run Pulsido and may process your company's data, what each does, and where.
These are the third parties that may process personal data in Customer Data on our behalf. Each is bound by a contract that requires it to protect the data and use it only to provide its service to us.
Always used
| Sub-processor | What it does for Pulsido | Where |
|---|---|---|
| Cloudflare, Inc. | Application hosting, content delivery, file storage, caching, queues, and sending email | United States (company); data served from Cloudflare's global network |
| Neon, Inc. (a Databricks company) | Postgres database and backups | Hosted on AWS in Singapore |
| Amazon Web Services, Inc. | Infrastructure for Neon's database | Singapore (ap-southeast-1) |
Used for billing
| Sub-processor | What it does for Pulsido | Where |
|---|---|---|
| Paddle.com Market Limited | Sells subscriptions as merchant of record: checkout, payments, tax, and invoices. Receives billing contacts only. | United Kingdom |
Used only when your company turns them on
These run only if your company connects or enables them, and only receive what that feature needs.
| Service | What it does | Where |
|---|---|---|
| Slack Technologies, LLC (Salesforce) | Kudos, the pulse, and notifications in Slack; sign in with Slack | United States |
| Microsoft Corporation | Kudos, the pulse, and notifications in Microsoft Teams; sign in with Microsoft | United States |
| Google LLC | Sign in with Google | United States |
| Merge API, Inc. | Syncs people details from your HR system | United States (or the EU or APAC region, where configured) |
| Tremendous, Inc. | Gift cards, prepaid cards, and donations, through your company's own Tremendous account | United States |
| GIPHY, Inc. | GIF search in kudos. Receives search words, not names. | United States |
| Anthropic, PBC | "Help me reply" drafts, if your owner turns it on. Receives the conversation's text, topic, and the manager's note; Pulsido adds no profile details, but the text may include personal information people wrote. | United States |
Changes
We update this page at least 30 days before a new sub-processor starts processing Customer Data. To be told by email, write to privacy@pulsido.com with the subject "Sub-processor updates". If you object to a new sub-processor on reasonable data protection grounds, tell us within those 30 days and we'll work with you to find a solution, or you may cancel and receive a prorated refund of any prepaid fees.