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Why recognition and listening matter at work
What the research says about engagement, recognition, and feeling heard, and what it means for your team. Every number links to its source.
What it costs when people don't feel recognizedGallup puts the cost of replacing one employee at half to twice their salary. Here's what the research says about recognition and turnover, worked through for a small company.Feeling heard is half of engagementOnly three in ten workers strongly agree their opinions count. What it takes for people to speak up, and what happens to a company when they do.How often should people be recognized? More than once a yearGallup's guideline is every seven days. Most companies are nowhere close. Why frequency matters more than size, and how to get there without it feeling forced.Only one in five employees is engaged. What a small company can do about itGallup's latest global data puts engagement at 20% and the cost of low engagement at about $10 trillion a year. Most of the fixes are small and within a manager's reach.What a thank-you actually does to people at workIn one experiment, a short visit from a manager to say thanks raised effort by more than half for a week. What the research says recognition changes, and why.